Voyager Recovery Center

https://vrcrehab.com

Effective Date: February 24, 2026

Last Updated: February 24, 2026

1. INTRODUCTION

Voyager Recovery Center (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Website Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vrcrehab.com (the “Site”). This policy applies to information collected through the Site and does not apply to information collected offline or through other means. For information about how we handle your protected health information (PHI) as a healthcare provider, please see our HIPAA Notice of Privacy Practices, available at https://vrcrehab.com/privacy-policy/.

This Website Privacy Policy is provided in compliance with the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (collectively, “CCPA/CPRA”), the California Confidentiality of Medical Information Act (“CMIA”), the Health Insurance Portability and Accountability Act (“HIPAA”), and other applicable state and federal privacy laws.

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

When you voluntarily submit information through our Site, such as by filling out a contact form, insurance verification form, or admissions inquiry, we may collect:

• Full name
• Email address
• Phone number
• Insurance information
• General information about your reason for contacting us
• Any other information you choose to provide in a form or chat

Important: Information you submit through our contact, admissions, or insurance verification forms may constitute protected health information (PHI) under HIPAA and/or medical information under CMIA. This information is subject to additional protections as described in our HIPAA Notice of Privacy Practices.

2.2 Information Collected Automatically

When you visit our Site, certain information is collected automatically through cookies, pixels, and similar tracking technologies. This may include:

• IP address
• Browser type and version
• Device type (mobile, desktop, tablet)
• Operating system
• Pages visited and time spent on pages
• Referring URL (the site that directed you to us)
• Approximate geographic location (derived from IP address)
• Click behavior and scrolling patterns

2.3 Information Collected by Third-Party Technologies

The following third-party technologies may operate on certain pages of our Site. These technologies are not deployed on pages where you submit health-related information (such as contact forms, admissions forms, or insurance verification forms) unless you have provided explicit consent:

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

• To respond to your inquiries and provide information about our treatment programs
• To verify insurance coverage at your request
• To facilitate the admissions process
• To improve our website and user experience
• To analyze website traffic and usage patterns (using anonymized or aggregated data only on non-form pages)
• To comply with legal obligations
• To communicate with you about our services (with your consent)

We do not sell your personal information. We do not use personal information collected through health-related form submissions for advertising, retargeting, or any purpose other than responding to your inquiry and facilitating your care.

4. THIRD-PARTY SERVICE PROVIDERS

We work with the following third-party service providers who may receive personal information in connection with our Site:

• Humbear Media LLC — Digital marketing agency; manages advertising campaigns, HIPAA-compliant CRM platform, AI Chat Agents, and analytics. Operates under a Business Associate Agreement (BAA).
• WebServ — Pay-per-click advertising management and Google Ads conversion tracking. Operates under a BAA.
• Creatflo — Search engine optimization and website content management. Operates under a BAA.
• Google LLC — Analytics (GA4) and advertising platform. Google Analytics is used on general content pages only and is not deployed on pages where health-related information is submitted without consent.
• Meta Platforms, Inc. — If applicable, Meta pixel may be used on general content pages for advertising measurement. It is not deployed on pages where health-related information is submitted without consent.
• CallTrackingMetrics / CallRail — Call tracking and analytics. Calls are recorded with notice and consent as required by California law.
• Microsoft Corporation — Microsoft Clarity may be used for session recording and heatmap analysis on general content pages.
• LegitScript LLC — Certification and verification services.

Each of these providers is contractually required to use your information only for the purposes described in this policy and in accordance with applicable law.

5. ARTIFICIAL INTELLIGENCE (AI) DISCLOSURE

Our Site may use AI-powered tools, including an AI chatbot, to assist visitors with general inquiries about our programs and services. In accordance with California Assembly Bill 3030 (AB 3030):

• Our AI chatbot clearly identifies itself as an AI assistant at the start of every interaction and throughout the conversation.
• The AI chatbot does not provide clinical advice, medical diagnoses, or treatment recommendations. It is not a licensed healthcare provider.
• Clear instructions are provided during any AI interaction on how to reach a human member of our admissions or clinical team.
• AI-generated communications involving patient clinical information include a disclaimer that the communication was generated by AI.

If you have questions about our use of AI, please contact us using the information provided in Section 12 below.

6. COOKIES AND TRACKING TECHNOLOGIES

Cookies are small data files placed on your device when you visit a website. We use the following categories of cookies:

• Essential Cookies: Required for basic site functionality (e.g., page navigation, security). These do not require consent.
• Analytics Cookies: Help us understand how visitors use our Site (e.g., Google Analytics). These require your consent before activation.
• Marketing/Advertising Cookies: Used to deliver relevant advertisements and measure campaign effectiveness (e.g., Google Ads, Meta pixel). These require your consent before activation.

When you first visit our Site, you will be presented with a cookie consent banner that allows you to accept or reject non-essential cookies. You may change your preferences at any time by [clicking the cookie settings link in the footer of our Site / clearing your browser cookies and revisiting the Site].

7. YOUR CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA/CPRA:

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, the business or commercial purposes for collecting or selling it, and the categories of third parties with whom we shared it.
• Right to Delete: You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale/Sharing: You have the right to opt out of the sale of your personal information or the sharing of your personal information for cross-context behavioral advertising. You may exercise this right by visiting our “Do Not Sell or Share My Personal Information” page at https://vrcrehab.com/do-not-sell-or-share/.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of your sensitive personal information to purposes necessary to provide the services you request.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

To exercise any of these rights, please contact us at:

Email: info@vrcrehab.com

Phone: (949) 484-4440

We will verify your identity before processing your request. We will respond to your request within 45 days, as required by law.

8. DO NOT SELL OR SHARE

We do not sell your personal information for monetary consideration. To the extent that any sharing of personal information with third-party advertising partners constitutes a “sale” or “sharing” under the CCPA/CPRA, you may opt out by visiting: https://vrcrehab.com/do-not-sell-or-share/

9. DATA RETENTION

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Information submitted through healthcare-related forms is retained in accordance with HIPAA and California medical record retention requirements.

10. DATA SECURITY

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure.

11. CHILDREN’S PRIVACY

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information.

12. CONTACT US

If you have questions or concerns about this Website Privacy Policy, please contact us:

Voyager Recovery Center

Email: info@vrcrehab.com

Phone: (949) 484-4440

Address: Lake Forest, California

For questions about how your protected health information (PHI) is handled, please refer to our HIPAA Notice of Privacy Practices or contact our Privacy Officer.

13. CHANGES TO THIS POLICY

We may update this Website Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.