THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Effective Date: March 1, 2025
Voyager Recovery Center is required by law to maintain the privacy of protected health information (“PHI”), to provide individuals with notice of our legal duties and privacy practices with respect to PHI, and to notify affected individuals following a breach of unsecured PHI. We are required to abide by the terms of this Notice currently in effect.
Treatment
We may use or disclose your PHI to provide, coordinate, or manage your healthcare and related services. For example, we may disclose your PHI to physicians, counselors, nurses, or other healthcare providers involved in your treatment.
Payment
We may use or disclose your PHI to bill and receive payment for services. For example, we may disclose information to your health insurer or payer to verify eligibility or obtain reimbursement.
Healthcare Operations
We may use or disclose your PHI for healthcare operations, including quality assessment, staff training, compliance activities, and business management purposes.
Other Permitted Uses and Disclosures (Without Authorization)
Records relating to substance use disorder treatment are protected by additional federal law (42 C.F.R. Part 2). We will not disclose substance use disorder treatment records without your written consent except in limited circumstances: medical emergency, court order, audit and evaluation activities, or research with appropriate protections. These records are held to a higher standard of confidentiality than regular medical records.
Right to Access and Inspect
You have the right to inspect and obtain a copy of your PHI maintained in a designated record set. We may charge a reasonable cost-based fee. We will respond to your request within 30 days.
Right to an Amendment
If you believe that PHI we maintain is inaccurate or incomplete, you may request an amendment. We may deny your request in certain circumstances.
Right to an Accounting of Disclosures
You may request a list of certain disclosures we have made of your PHI during the six years prior to your request.
Right to Request Restrictions
You may request restrictions on our use or disclosure of your PHI for treatment, payment, or healthcare operations. We are not required to agree to your request, except in the case of a restriction on disclosure to a health plan where you have paid out-of-pocket in full.
Right to Request Confidential Communications
You may request that we communicate your PHI in a certain way or to a certain location (e.g., sending information to a different address or phone number).
Right to a Paper Copy of This Notice
You have the right to obtain a paper copy of this Notice upon request, even if you agreed to receive the Notice electronically.
Right to be Notified of a Breach
You have the right to be notified following a breach of your unsecured PHI.
Uses and disclosures not described in this Notice will only be made with your written authorization. You may revoke your authorization at any time in writing, except where we have already taken action in reliance on it. Specific authorization is required for: marketing communications, sale of PHI, and most uses of psychotherapy notes.
To exercise any of your rights described in this Notice, submit a written request to:
Voyager Recovery Center — Privacy Officer
Managed by Humbear Media LLC / Evergrove
Email: privacy@evergrove.com
Phone: (714) 276-8474
If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services Office for Civil Rights (OCR):
We will not retaliate against you for filing a complaint.
We reserve the right to change this Notice at any time. The revised Notice will apply to PHI we already have as well as any PHI we create or receive after the effective date of the revision. The current Notice will always be posted on our website.
